Award‑winning Trusted Versatile Experienced Time‑saving
assistance for your growing business

We're standing by and ready to help you

Using shared on-line calendars we can help you make the most efficient use of your time.  We’ll co-ordinate and arrange meetings, include preparation and travel time and add notes and key e-mails to your appointments* so you’ll have all the information you need. *when using MS Office
Researching travel options and planning a business trip can take up time you could productively use elsewhere. We can coordinate and book all your travel arrangements for you. Liaising with your chosen travel operators or using trusted sites such as, Trip Advisor and Skyscanner amongst others, we can research and arrange your hotels, restaurants, flights and other travel tickets, putting together itineraries including journey times, car parking etc if required.
Whether you’re looking to host an office open day, a company anniversary party or a roadshow of events, we can help. From sending out invitations, reminders and directions, coordinating responses, liaising with the venue and caterers, preparing name badges, table plans, arranging gifts, plaques, equipment, awards, tours, speakers etc. We will ensure your event is memorable for all the right reasons.
We work as a knowledgeable member of your team and as such can field enquiries until they reach a point where you need to get involved. This can take the role of a PA or customer service, answering initial enquiries about your service or products, completing paperwork for suppliers or sending out marketing information that forms part of your sales process.
You want to source information for a meeting or project or you’re looking into ways to grow your business.  Instead of you make calls or trawling through documents, websites or files, we can seek out key information for you and report back, presenting details of what we’ve found.
Let us help get your financial information in order so you can see at any point how your company is performing.  We prefer using Cloud software like Xero, Quickbooks Intuit or Sage On-line as it streamlines processes and provides clear reports. We scan and upload information and use bank feeds, Dropbox and Receiptbank to help systemise your bookkeeping.

  • Arranging and co-ordinating meetings, conferences and workshops, including venue finding and booking arrangements
  • Booking and assisting at trade fairs and exhibitions
  • Travel arrangements
  • Delegate/customer follow-up calls
  • Diary management
  • Creating and preparing Powerpoint presentations
  • Being a point of contact for e-mail and telephone enquiries
  • Secretarial duties (including typing and formatting reports and other documents)
  • Digital transcription
  • Research
  • CRM database
  • Project work
  • E-mail management
  • Shorthand
  • Secretariat duties, including minute-taking
  • Diagrams and flowcharts
  • E-newsletters
  • Lifestyle management
Add-on Services
  • Bookkeeping - our preferred software package is Xero, but we are happy to use Sage, Quickbooks etc too
  • Social Media – we have teamed up with a Social Media expert who can help you and your VA implement a social media strategy
  • Telephone answering service in partnership with Framlingham Technology Centre
  • Financial forecasting and reporting
About us

Bay Tree VA is an experienced team of virtual PAs, executive assistants and book keepers supporting businesses in Suffolk, Norfolk, Cambridgeshire, Essex and nationwide. Our service is ideal for SME owners, entrepreneurs, consultants, project managers and home-based professionals who need support that flexes with their workload. Our involvement enables clients to delegate tasks and projects so they can focus on what's important to the strategic success of their business.

The Bay Tree VA team
Some of the Bay Tree VA team, L to R: Paula, Fiona, Jane, James, Carol, Angela, Sally & Sharon
What can I expect from a Bay Tree VA team member?
The calibre of our team members is one thing that sets us apart. Traits we look for in our team members include:
  • Personality: calm, capable and friendly with a can-do attitude
  • Attitude: self-motivated, disciplined and conscientious; they are happy in their own company but also team players.
  • Experience: will have PA/senior secretarial experience or have assisted senior management.
We have honed our selection process so that we choose the most versatile and experienced candidates to join our team and support your company. The process has been designed to reassure you that your business will be in safe hands and our VAs have completed the following process. Click here to view
How do you determine what type of service I need?
We break our service into three categories: task-orientated, relationship-driven and add-on services.
Task-orientated - this covers routine tasks that are delegated to your Bay Tree VA to complete as and when necessary. These may include: updating CRM systems, making monthly telephone calls to customers, project work, compiling and formatting documents, minute taking etc.
Relationship-driven – this is similar to a PA/Executive Assistant type role which is much more varied with a keener understanding of your business and how you like to work. Your Bay Tree VA’s co-ordination and organisational skills are utilised and there is a closer working relationship.
Add-on services – these cover bookkeeping, financial forecasting, telephone answering and other specialist areas which we can help with.
How does it actually work?
You assign us tasks, projects or areas of work to complete or manage. We use cloud software so that we can securely share documentation with you and your colleagues e.g. using Dropbox or Google Drive.   Equally, if preferred, we can use VPN connections so that we can securely access your own shared systems.  (NB: VPNs are usually set up with the help of your IT support so that relevant permissions and access can be granted.)  With regards to e-mail, we can be assigned an e-mail address and will create an e-signature so that we follow your corporate style and blend into your team.
What are the benefits to my company?
  1. Scalable and flexible assistance
  2. Remote workforce, no need to expand your office space
  3. Develop and maintain systems and processes
  4. Save time delegating tasks you don't enjoy
  5. Focus on what's important to the strategic success of your business
  6. Feel more organised knowing you have capable and professional assistance as needed
  7. Gain a better work / life balance
Why should I choose Bay Tree VA?
We know it can be difficult to differentiate between companies, click here to find out why you can feel confident partnering with us.
Where do we start?
Get in touch and let us know what you need assistance with. We’ll then match you with and introduce you to one of our team. If you’re not sure where to start, we can have a chat and you can tell us what you’re struggling to find time for. We’ll suggest how we can help, what tasks we can take off your hands and a way forward.

Case Studies

We’ve used Bay Tree for over 6 years now in different ways as our company has grown. We employ staff for the manufacturing and production side of our business and then have close working relationships with outsourced providers who look after our other business needs. Before Bay Tree we hadn’t worked with a virtual assistant so we started with projects around our busy times at trade shows – updating our CRM system and sending out marketing information. The role quickly developed into providing customer service/sales assistant type support e.g. being the contact for wholesale/food service enquiries, attending trade fairs with us, completing complex paperwork for new distributors or regarding new lines, promotions etc. In addition, she’s handled numerous ad hoc projects including arranging ‘roadshows’ of meetings, travel bookings etc. Our Bay Tree VA has always been quick to absorb information and has a really good understanding of how our company ticks. This has meant she can talk directly with contacts so that I get involved at a certain point, saving me loads of time. Our brand has lots of personality and our Bay Tree VA has fitted into the team with her professionalism and efficiency, providing support that has been invaluable. Crispin Clay – Founding Owner, Munchy Seeds ms-logo
We have used Bay Tree for over 5 years to make our IT maintenance visit appointments, send out contracts and renewal notices for IT software services. Our Bay Tree VA also works up to a monthly capped amount which is helpful for budgeting purposes. She is friendly and efficient and I’m pleased to have her representing my company with customers. Shelli Moyes - Managing Director, MPM Computer Consultancy mpm-logo
We started to use Bay Tree as our bookkeeping was starting to take too much of our time. Our Bay Tree VA has now systemized the bookkeeping in Xero so it takes her a minimal amount of time each month to do the necessary entries, reconciliations etc which is just what we wanted. Angie Vale - Company Secretary, Vale Designs vale-logo
I originally started using Bay Tree to maintain patient records on my cloud-based database. This worked well so when I started my meditation business I expanded the brief to include typing up information from my workshops. I appreciate the flexibility of the support I receive and I’m delighted that my Bay Tree VA has also taken a personal interest by attending my meditation sessions too. Annya Stoddart - Managing Director, The Pain Relief Clinic and Wisdom Mind wm-logo
AlphaBio is a UK company with its principal commercial office in Italy. Our main business focus is on research and commercialisation; bringing novel, patented crop protection products to market. We wanted to have a tight-knit team in the UK which was able to adapt to our needs, whilst saving us from the responsibility of employment. We have achieved this by using two members from Bay Tree to support me - an executive assistant and also a financial controller. Both of these have proved incredibly important in being able to meet the organisational demands of our rapidly growing company with a low overhead cost base. Iain Fleming – Chief Executive, Alpha BioPesticides Limited abc-logo

Prices to ebb and flow with your workload

Spend Safely
We use time tracking software to accurately log our time and provide a cost efficient service, only charging for the time spent.
Complete control
We can work to a capped amount to make it easy for you to plan your expenditure. If you get near your agreed cap, we'll let you know and prioritise workload.

Let's talk about how we can
help your business

Jane Cattermole, MD at Bay Tree

Jane Cattermole

Managing Director
Bay Tree VA Limited