We’ve used Bay Tree for over 9 years now in different ways as our company has grown. We employ staff for the manufacturing and production side of our business and then have close working relationships with outsourced providers who look after our other business needs. Before Bay Tree we hadn’t worked with a virtual assistant so we started with projects around our busy times at trade shows — updating our CRM system and sending out marketing information. The role quickly developed into providing customer service/sales assistant type support e.g. being the contact for wholesale/food service enquiries, attending trade fairs with us, completing complex paperwork for new distributors or regarding new lines, promotions etc. In addition, she’s handled numerous ad hoc projects including arranging ‘roadshows’ of meetings, travel bookings etc. Our Bay Tree VA has always been quick to absorb information and has a really good understanding of how our company ticks. This has meant she can talk directly with contacts so that I get involved at a certain point, saving me loads of time. Our brand has lots of personality and our Bay Tree VA has fitted into the team with her professionalism and efficiency, providing support that has been invaluable.
Crispin Clay – Founding Owner, Munchy Seeds
“I interviewed 10 independent VAs and agencies to find who I wanted to partner with. I was really clear on my role brief in terms of what I wanted in a VA, and was also keen on someone who would show lots of initiative, adapt and improve my processes… and be much more efficient than me at doing the work I needed support with. BayTree and Jane’s team have been superb over the past few years and I am continuing with them on an ongoing basis. They’re super responsive. We’ve developed simple systems together to hone day-to-day work flow and the partnership has delivered a strong return on the amount I invest each month… leaving me to focus on my business and clients. It’s comforting to know as well that Jane’s wider team is always there if you have specific expertise requests and of course you always have holiday cover!”
Luke Thomas – Owner and Director, Spring
We started to use Bay Tree as our bookkeeping was starting to take too much of our time. Our Bay Tree VA has now systemized the bookkeeping in Xero so it takes her a minimal amount of time each month to do the necessary entries, reconciliations etc which is just what we wanted.
Angie Vale – Company Secretary, Vale Designs
Our Bay Tree VA is marvellous. I’m loving working with her and really benefitting from her help and support. I know already that I can trust her to do a great job and am relying on her more each month. She’s done all sorts for me from securing free advertorial space, doing monthly expenses, liaising with printers, through to British Dressage memberships and entering competitions! At the moment, I think she’s doing more non-work-related things for me than work, which shows how much I value her. She’s a gem.
Alison Rogers, Accredited Partner, Coloured Square Ltd
AlphaBio is a UK company with its principal commercial office in Italy. Our main business focus is on research and commercialisation; bringing novel, patented crop protection products to market. We wanted to have a tight-knit team in the UK which was able to adapt to our needs, whilst saving us from the responsibility of employment. We have achieved this by using two members from Bay Tree to support me – an executive assistant and also a financial controller. Both of these have proved incredibly important in being able to meet the organisational demands of our rapidly growing company with a low overhead cost base.
Iain Fleming – Chief Executive, Alpha BioPesticides Limited